Stanford Alumni Craft Coffee is a sponsorship between Tower Roasting Co. and the Stanford Alumni Association. Proceeds from every purchase make programs for Stanford alumni and students possible.

Our sponsorship with Tower Roasting Co. is rooted in their commitment to sustainable, high-quality coffee production. They source from the finest growers globally, and in collaboration with Stanford Alumni, we share a vision for positive community impact. Together, we contribute to meaningful change through excellence from bean to cup.

We are committed to delivering your coffee promptly. With a standard preparation time of 48 hours, our shipping typically takes an additional 5-7 business days. Please note that there may be slight variations in preparation and shipping times, especially during holidays. For specific details on your order’s delivery schedule or estimated arrival, please refer to the tracking information provided or contact our Customer Support at [email protected].

For your convenience, we offer secure online payment options. We accept major credit cards, including Visa, MasterCard, American Express, Google Pay, and Apple Pay for both coffee purchases and subscriptions.

Once a one-time purchase order is confirmed, it cannot be canceled. If you have concerns or inquiries, please contact our Customer Support at [email protected].

To modify or cancel your subscription, contact us at [email protected] at least 72 hours before your next order shipment. If your cancellation request is within 72 hours of the upcoming delivery, it won’t affect the scheduled shipment but will stop any future deliveries.

If you’re unsure about the timing of your upcoming order, please follow these steps:

1. Look for your original order confirmation email. This will show you the order date and the renewal frequency that you selected when you placed your order.
2. Make sure to keep an eye out for an email from [email protected] titled “Your Next Stanford Alumni Craft Coffee Shipment Is Coming Soon!”. You can expect to receive this email 5 days (120 hours) before your renewal date.

Please feel free to contact our support team, and we will be happy to assist you with determining when your renewal will occur.

We don’t accept returns or offer refunds for coffee orders. However, we recognize that unexpected issues may arise. Please reach out to our Customer Support at [email protected] if you experience any of the following:

Quality Concerns: If you find the coffee quality doesn’t meet your expectations, we are here to address the issue.

Order Errors: In the rare event of a mistake in your order, such as the wrong item or quantity, please reach out to us for resolution.

Shipping Damages: If your order arrives damaged during shipping, please provide documentation (pictures or videos) to help us understand and address the issue promptly.

Missing or Lost Packages: In the unfortunate event that your package goes missing or is lost in transit, please contact our Customer Support. We will work diligently to investigate and resolve the issue to your satisfaction.

Our Customer Support team is dedicated to ensuring your satisfaction and resolving any concerns you may have. Your feedback is invaluable in helping us improve our processes and maintain the highest quality standards.

We can assist with changing your shipping address, but only if the order has not been shipped yet. Once an order is confirmed, our system processes it promptly for quick dispatch. If you need to modify the shipping address, please contact our Customer Support [email protected] immediately to check if the change can be accommodated.

If you’ve identified an issue with the shipping address after your order has been shipped, consider the following steps:

Contact the Carrier: Contact the shipping carrier (such as [Carrier Name]) as soon as possible. Provide your tracking number and inquire about any options for address correction or redirection.

Local Post Office: If the carrier cannot assist, contact your local post office with the tracking number and updated address details. They may offer solutions to reroute the package to the correct destination.

To ensure accurate deliveries, double-check your shipping address during the ordering process. If you notice an error, please contact us immediately before the order is processed for shipment.

Absolutely! If you wish to send coffee as a gift, contact our Customer Support at [email protected], and we’ll be delighted to assist you.